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We are regulated by Financial Conduct Authority in the UK. It is our legal binding to verify your identity as a UK resident.
Please call us or email us at earliest possible if you want to cancel your transfer. Transfer paid out to the recipient cannot be cancelled. If you have paid for your transfer and the transfer is not processed yet, then please contact us by phone and we will make necessary arrangements for refunds. We may charge you a small fee as handling/service charge and refund you the balance amount.
Yes. We send email notifications to keep you informed. You can even view the transfer status by signing in into your web account.